Privacy Policy

Customer privacy is the top priority of Bawa Vapes Pakistan, and we have developed this policy to demonstrate our commitment to confidentiality. This information explains how we use information gathered from our customers. Before using the website, we recommend you familiarize yourself with our privacy policy. The use of this website indicates your acknowledgment and acceptance of our privacy policy. However, we strongly advise that you must not continue using our website if you disagree with any part of this privacy policy.

Information We Collect:

Customer privacy is a major concern at Bawa Vapes. We are dedicated to keeping your private information confidential and not shared with any other third parties. We collect customer information when you purchase a product from our website by filling out a form that will request your personal information. After receiving customer order information, we contact the customer if any of it is incomplete or incorrect.

Information We Use:

Any information we’ve collected from you can be utilized in any one of the below ways.

  • To enhance user experience.
  • To improve our website to make it more user-friendly.
  • To enhance the quality of our service to customers.
  • To deliver your item or product

We Protect Your Information:

We take all the necessary precautions to protect your personal information.

Concealing Information To Outside Parties:

We never sell, trade, or share your personal data outside of our organization. However, we do share certain information with trusted third parties who assist us in running the site. We use a third-party courier to ship orders at the time of order dispatching and delivery. We may use your personal information if you fail to comply with our terms and conditions.

Changes To The Privacy Policy:

Bawa vapes reserve the right to change our privacy policy at any time. We recommend referring to our policies frequently so that you can keep up to date.

Contact Information:

[email protected]

You can also mail us at

F-17 First Floor Uni Tower University Chowk Bahawalpur, Punjab, Pakistan

 

Users Under The Age Of 18

We Do Not Serve People Below 18, So Anyone Under The Legal Smoking Age Is Not Allowed To Buy Products From Our Website. People Under The Age Of 18 Are Also Prohibited From Using Our Site, Including Making Purchases And Providing Personal Information.  If We Receive An Order For A Person Under The Age Of 18, We Will Cancel That Order.

If We Learn We Have Collected Or Received Personal Information From A User Under 18, We Will Delete That Information. If You Believe We Might Have Any Information About A User Under 18, Please Contact Us At [email protected]

Return And Exchange Policies

We provide all information regarding the company and all the products displayed on our E-store in the context of description text and images precisely as possible.

We are offering a limited-time exchange offer on all the products available apart from the following due to re-use issues.

  • E-Liquids
  • Batteries
  • Coils & Tanks
  • Devices
  • Disposable

Customers are requested to properly check the above-mentioned products before leaving the store.

Due to reuse, health, and safety concerns, we do not accept returns or exchanges on products once they are opened. In addition, we cannot accept returns or exchanges of items whose packaging has been opened.

 

Testers of all the liquids are also not available in our outlets as per covid-19 policies we can’t give our customers this favor. We ship our products in perfect condition. However, if any of the above products get damaged during the shipment, we accept an exchange in that case.

 

You should notify the company via Email ([email protected]) within three days (24 hours for disposables) of purchase if your item or package has been damaged, faulty, or in any way defective to claim a successful exchange. Share the image and video of defective products by email. (Shipping Charges are Non-Refundable. In addition, the client will pay all the additional shipping charges – 199).

 

All details regarding the defect of the item should be notified via Email ([email protected]) to the company.

 

Furthermore, all the package items and the original packing should be returned to successfully claim a refund or an exchange. You should mail the product to the following address:

F-17 First Floor Uni Tower University Chowk Bahawalpur, Punjab, Pakistan

Note: No refunds will be granted on any of Vapes Direct products.

Any additional handling and shipping costs would be the customer’s responsibility.

Our Company will not offer any kind of exchange if:

  • If the item has been repaired, modified, or serviced by any other person or company except Bawa Vapes.
  • If the item has been physically damaged by the customer themselves.
  • If the item is used for any other purpose other than its actual purpose.
  • All the items which are damaged during shipment should be back to Bawa Vapes.
  • If the original packing is missing, then the return and exchange policy is not applicable.
  • Exchange is not valid for improperly used items.
  • All the parts should be in original packing and condition.
  • Online purchases cannot be exchanged at any of our outlets.

 

Note: Customer should mention all the details of the item with a clear reason for the claim via Email ([email protected]). Moreover, you must send all the package items with the original packing to the company within 15 days if you are to enjoy a successful refund or an exchange.

You can send the product to the following address:

F-17 First Floor Uni Tower University Chowk Bahawalpur, Punjab, Pakistan

Note: No Refund is Accepted on any Product Purchased from Bawa Vapes.

No Exchange on Accessories.

No Exchange on Clearance Sale Items.

SHIPPING POLICY

We aim to dispatch all orders received before 3:00 PM on Monday-Friday on the same day. However, all the orders received after 3:00 PM on Monday-Thursday will be confirmed and dispatched the next day in the morning. Orders placed after 3:00 PM on Friday will be confirmed and dispatched on the next working day (Monday) in the morning.

Delivery time for all orders is 3 to 5 working days.

Note: The schedule of shipping can vary during state/country holidays.

Delivery Services

When you order from us, we arrange for a courier to hand-deliver your package. Vapes Direct uses Lapord as a courier service to deliver your items to your doorstep.

Note: We are not responsible for any error made by the courier service while delivering your order.

Shipping Rates

  • Orders have free home delivery.
  • Orders below 500 will have 150 shipment charges.

Loyalty Points:

Loyalty points will be added to the user account on signup, orders, refer to your friend, and review.

                    50 pints= 1 rupees

  • On signup, 2500 points will be added to the customer account

  • On every product purchase, the total cart price will be added as points

  • On referring to a friend, 5000 points will be added

  • On review of our products 1000 points will be added

Note: Loyalty points can only be redeemed on devices and liquids, not valid on disposables, accessories, offers, and sale items.

Order Confirmation Process:

Order Processing Time Period Is 1 To 2 Working Days As Per Courier’s Policy.

After Placing An Order, You Will Receive The Following Calls, Emails, & Messages.

  1. Order Placing Email & Message On Your Phone Number.

  2. Order Confirmation Call, Message & Email Within 24 Working Hours (On Monday To Friday Only).

  3. After Dispatching, You Will Receive Tracking Id Messages On Your Phone Number.

  4. You Will Receive On Hold Message If Confirmation Call Will Not Answered.

Note: Availability Of Products Will Confirm On Call Or SMS After Placing Order. If A Customer Did Not Pick Up The Call One Time, We Will Call You Two Times On The Same Day Again, Incase Not Picking Up The Call We Will Call You The Next Day Again After That, We Will Put Your Order On Hold And Message You The Reason Why Your Order Is On Hold.

No Order Will Be Dispatched On Saturday & Sunday.

Customers Can Cancel Orders By Sending Email To [email protected]. within 24 Hours After Placing The Order & Before Confirmation Call.

Customer Care Service Availability:

 

  • Customer Care Service Is Available from 24/h On Monday To Sunday.
  • Inquiries Placed After 11 PM Will Be Answered The Next Day At 10 AM.
  • Inquiries After 11 PM On Friday Will Be Answered On Monday At 10 AM.

Zones For Same-Day Delivery:

All Bahawalpur Divison (Bahawalnager to Sadiqabad)