Return, Refund & Exchange Policy

To be eligible for a return or replacement under our store policy, products must meet the following baseline conditions:

• The request must be reported to our support team within 7 calendar days from the date of confirmed delivery.
• The product must be an electronic hardware device (pod system, vape mod, kit, or external battery charger).
• The item must exhibit a genuine manufacturing defect (e.g. failing to power on, chip failure, auto-firing out of the box).
• The original retail box containing the manufacturer serial number and scratch verification code must be preserved.
• Proof of purchase (invoice number, order confirmation email, or receipt) must be provided.

For the health and safety of our customers and staff, the following categories are strictly non-returnable once dispatched:

• Freebase e-liquids and Nicotine Salts: Once the plastic seal or cap has been cracked or unsealed.
• Disposable Vapes: Due to their pre-filled, non-serviceable nature, disposable bars cannot be returned once unboxed or used.
• Coils, Cartridges & Cotton: Opened, soaked, or primed replacement pods and coils are non-returnable.
• Clearance & Discounted Items: Products purchased under end-of-line flash sales or marked as clearance deals.
• Devices showing evidence of physical impact, water drops, juice leakage into circuitry, or stripped screw threads.